Thank you for shopping with IPTViewers. We strive to ensure you have the best streaming experience. Please review our Refund and Returns Policy carefully before completing your purchase.
Overview
All our products and services are digital IPTV subscriptions. Since no physical goods are shipped, returns are not applicable.
However, we offer a limited refund policy in specific situations described below.
refunds
- You did not receive activation credentials or your account within 24–48 hours of purchase.
- The IPTV service could not be activated due to a technical issue from IPTViewers (not related to your device or internet).
- Our support team could not resolve a verified technical issue within a reasonable time (up to 48 hours).
Refunds are not granted for:
- Incorrect device setup or poor internet connection.
- Incompatibility with third-party apps or devices.
- Change of mind after activation or partial usage of service.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3–5 business days.
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take time before your refund is officially posted.
- Contact your bank — there is often a processing delay before a refund is visible.
If you’ve done all this and still have not received your refund, please contact us at:
📧 support@iptviewers.com
Sale items
Only regular-priced items may be refunded (if eligible).
Discounted, promotional, or sale items are non-refundable.
Exchanges
Since IPTV subscriptions are digital and tied to unique user accounts, we do not offer exchanges.
If you purchased the wrong plan, please contact support within 24 hours — we may assist with an upgrade or adjustment if possible.
Gifts
If you received your IPTV subscription as a gift, the refund can only be issued to the original purchaser’s payment method.
Shipping returns
As we sell digital services, no shipping or physical returns are required or accepted.
Need help?
For help with refunds, billing, or technical issues, please contact our support team:
📧 support@iptviewers.com
🌐 https://iptviewers.com